Ecliptics and TCN have joined together to provide a 100% hosted predictive dialer solution that is easy to use and completely eliminates manual uploads and downloads.
Design and Schedule Campaigns from The Collector System®
- Call campaigns are set up and scheduled from The Collector System
- Requires minimal staff training for immediate use of Predictive Dialer services
Eliminate Manual Uploads, Downloads and File Manipulation
- Schedule campaigns automatically from within The Collector System
- Campaign and results file transfers occur automatically in the background via https, eliminating time-consuming manual steps
Receive Real-time Results and Update Accounts Automatically
- Campaign statuses can be monitored in real-time as they run on the TCN server
- Results are automatically downloaded and Collector System accounts are updated every 20 minutes until campaign completion
- TCN result codes can be mapped to Collector System action codes allowing for automatic updates to the Next-Work-Date and Follow-up Priority fields
- Customized fiscal fields can be set up to show the last TCN result and call date
“Do Not Call” functionality
- Automatically send “Do Not Call” requests to the TCN server by tracking updates to state, payment status, account status, action code or desk
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